handshakeTW Settles Claims Justly and Promptly

Insurance is one of the few commodities you pay for in the sincere hope you’ll never need it. When you do, it is after financial and property loss- usually intertwined- and TW’s claim service is a big reason policyholders have historically remained so loyal.

“I’d put our team up against any company our size,” says David Schweitzer, TW Vice President/Chief Claims Officer since 2002.  “We are fair and the tie goes to the insured.”

Schweitzer is understandably proud of TW’s solid record in settling claims, very few of which are challenged as unfair settlements.

There are three in-house adjusters under Schweitzer, in addition to the Claims Unit Manager, Isaac Graham. Independent adjusters are utilized by the company in specified geographical areas. Independents are self-sufficient and are not company employees, but they are tried, true and reliable with most having long-standing relationships with TW. A number of the adjusters have draft authority from the company, allowing them to write a check to the client, or agent for the client, literally at the scene of the loss.

New claims are monitored in-house by Graham, but true to the TW system, they usually flow through the underwriter first.

“This is really unique to the industry,” Schweitzer said of the role of underwriters at TW. “Underwriters in the market generally do not deal with claims, but the agents know the underwriters best and the claims process is built to do it this way".

The native of Fleetville, PA, Schweitzer has been in the business since 1982, his association with TW starting in 1998 as an independent adjuster. Of the approximate 2,200 claims filed last year with the TW Group of Companies, Schweitzer says that close to 50 percent were handled by in-house adjusters.

His assessment of response to TW’s claims service is summed up in two words: “overwhelmingly positive.” Policyholders tend to stick with TW because of its emphasis, once the report of a loss is submitted, on responding justly and promptly.


Here’s How to File a Claim…

Contact your independent agent during business hours, and they will get the process started by filing a Loss Notice form through TW’s centralized claims dispatch. In the event you cannot contact your agent, call TW directly at 570-746-1515 during office hours Monday through Friday (8 a.m. to 4:30 p.m.).

If it is an emergency requiring immediate attention outside of normal business hours, you may contact Schweitzer on his cell at 570-881-0325 or any of the following adjusters: John Salerno— 570-881-1127,  Steve Acquino— 570-721-2026,  Nathan Wilson— 814-771-3885, Jeff Gibasiewicz 412-855-6053, or Isaac Graham 814-577-3520.

Did You Know?

In dealing with claims, TW relies on a network of adjusters with Chief Claims Officer Dave Schweitzer at the helm. Schweitzer says there were about 2,200 claims between TW and Keystone National Insurance Company in the previous year, with in-house adjusters handling about 58 percent of them. The rest are handled by independents, a number of whom have draft authority of up to $5,000 for quick payment of damages.